Product Warranty
CHIMNEYS
Model
Warranty on Product*
Motor Warranty*
Basic Range
Base LX 60 BLK |
Base LX 60 SS |
Expo MX 60 |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
Essential Range
Ace BF 60 |
Elbaa BF DHC 60 |
Flo BF 60 |
Jiff 60 |
Liz DHC 60/90 |
Max BF 60 |
Max BF DHC 60 |
Mel LX BF 60 |
Nova SV |
Nova TC 60 |
Tannic DHC 60 |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
Premier Range
Casto DX DHC 60/75 |
Electra DHC 90 |
Hawk DHC 60 |
Marina DHC 60/90 |
Nobelo (TX/LX) DHC 60/75/90 |
Opec TX DHC 60/70/90 |
Prima TX DHC 60/75/90 |
Rover DHC 60 |
Stella DHC 90 BS |
Stella DHC 90 SS |
Sigma DHC 60 |
Sirio DHC 60/75/90 |
Vasco Dhc 60/75/90 |
Vito DHC 60 |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
Collection Range
Airframe DHC 90 |
Airframe SM DHC 90 |
Albury (LX) DHC 60/75/90 |
Canary BF DHC 90 |
Falcon DHC 90 |
Falmarc DHC 90A |
Lyra DHC 60/75 |
Viola DHC 90 |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
Island Range
Canary DHC 90 IS |
Flora Twin Dx IS 120 |
Opec DHC 90 IS |
Townsville 90 IS |
Skyvent 110 |
Vistosi LX DHC 90 IS Test Products |
Skyvent 110 |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
2 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
7 years |
Terms & Conditions
- Consumable items (like Bulb, Outer Body, Switches, Knobs, Charcoal, Filters, Metal/Glass/Plastic Parts & Filters locks) are not covered under the scope of this warranty.
- 2/5/7 Years Warranty is applicable only on Motors rest all Parts i.e. PCB, Blower, Touch, Button / Switches will be covered under this 02 years of warranty.
Built-In Hobs
Model
Warranty on Product*
Spare parts covered in warranty
Series Crista
Series Milano
Series Milano-X
Series Novara
Series FBB
Series VRH
Series Alton
Ignition Wire, Switch, Bypass & Generator
2 Years
Ignition Wire, Switch, Bypass & Generator
2 Years
Series Asford
Ignition Wire, Switch, Bypass & Generator
2 Years
Series HBR
Ignition Wire, Switch, Bypass & Generator
2 Years
Series KH
Ignition Wire, Switch, Bypass & Generator
2 Years
Series Bellini
Burners
Ignition Wire, Switch, Bypass & Generato
5 Years
2 Years
Series Bellini - F
Burners
Ignition Wire, Switch, Bypass & Generato
5 Years
2 Years
Series Massimo
Burners
Ignition Wire, Switch, Bypass & Generato
5 Years
2 Years
Rest of the appliances
Model
Warranty on Product*
Spare parts covered in warranty
Built-In-Oven |
Built-in Microwaves |
Built-in Refrigerator |
Free Standing/Built-in |
Dishwasher |
Wine Cooler |
Air Purifier |
Bar-be-que |
Deep Fryer |
Induction Hobs |
Warmer Drawer |
Cooking Range |
Cooktops |
OTG |
2 Years |
2 Years |
1 year |
5 Years |
1 year |
1 year |
1 year |
1 year |
1-year |
1 year |
1 year |
1-year |
2 Years |
2 Years |
Element, Selector & All Electrical parts |
Element, Selector, Magnetron and All Electrical Parts |
All Electrical with 7 Years Warranty on compressor |
Warranty on Motor & Washing pump only with 2 years warranty… |
All Electrical |
Electronic Parts Only |
Bypass, Spark Plug & Thermostat |
Bypass, Spark Plug & Thermostat |
warranty on PCB, Coil & All Electricals with 2 years on glass |
PCB , Coil & All Electricals |
Bypass, Burner, Ignition Wire, Coil & Generator |
Warranty on Pan Supports, Bypass, Ignition, Generator & Glass |
Heating Element, Thermostat & All Electrical |
Burners, Ignition Wire, Switch, Bypass & Generator |
Model
Basic Range
Product Warranty | 2 years |
Motor Warranty | 2 years |
Product Warranty | 2 years |
Motor Warranty | 2 years |
Product Warranty | 2 years |
Motor Warranty | 2 years |
Product Warranty | 2 years |
Motor Warranty | 2 years |
Essential Range
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Product Warranty | 2 years |
Motor Warranty | 5 years |
Premier Range
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Collection Range
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Island Range
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Product Warranty | 2 years |
Motor Warranty | 7 years |
Terms & Conditions
- Consumable items (like Bulb, Outer Body, Switches, Knobs, Charcoal, Filters, Metal/Glass/Plastic Parts & Filters locks) are not covered under the scope of this warranty.
- 2/5/7 Years Warranty is applicable only on Motors rest all Parts i.e. PCB, Blower, Touch, Button / Switches will be covered under this 02 years of warranty.
Built-In Hob
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Crista
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Milano
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Milano-X
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Novara
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series FBB
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series VRH
Burners, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Alton
Burners | 5 years |
Glass, Ignition Wire, Switch, Bypass & Generator | 2 years |
Burners | 5 years |
Glass, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Asford
Burners | 5 years |
Glass, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series HBR
Burners | 5 years |
Glass, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series KH
Burners | 5 years |
Glass, Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Bellini
Glass | 10 years |
Burners | 5 years |
Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Bellini-F
Glass | 10 years |
Burners | 5 years |
Ignition Wire, Switch, Bypass & Generator | 2 years |
Series Massimo
Glass | 10 years |
Burners | 5 years |
Ignition Wire, Switch, Bypass & Generator | 2 years |
Rest of the appliances
Element, Selector & All Electrical parts | 2 Years |
Element, Selector, Magnetron and All Electrical Parts | 2 Years |
All Electrical | 1 year |
Warranty on compressor | 7 years |
Warranty on Motor & Washing pump only | 5 year |
Thermostat, Pressure Set, Inlet Valve, Heating Element and Drain Pump | 2 years |
All Electrical | 1 year |
Electronic Parts Only | 1 year |
Bypass, Spark Plug & Thermostat | 1 year |
Bypass, Spark Plug & Thermostat | 1 year |
Bypass, Spark Plug & Thermostat | 1 year |
PCB , Coil & All Electricals | 1 year |
On Glass | 2 years |
PCB , Coil & All Electricals | 1 year |
Bypass, Burner, Ignition Wire, Coil & Generator | 1 year |
Pan Supports, Bypass, Ignition, Generator & Glass | 1 year |
Burners | 5 years |
Heating Element, Thermostat & All Electrical Parts | 2 year |
Product Warranty
- In case any damage occurs due to wrong installation done by an unauthorized person, in that case company will not be responsible for that damage & the customer will be required to bear all expenses made towards that repair work.
- It is mandatory to upload duly filled Registration Form along with Invoice Copy & Installation Job Sheet within 30 Days of Installation of the product on KAFF website : www.kaff.in
- It is mandatory to provide Valid Invoice Copy or Warranty Letter issued from the company to claim warranty of the product.
- Product General Service/Cleaning or Deep Cleaning / To & Fro Charges beyond Municipal limits are not covered under this warranty.
- Visit charges will be taken from customers after the completion of One Year from the date of purchase of the product.
- Units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred towards the to and fro visit charges of the service engineer and charges for part replaced and the supportings required will be borne by customer.
General Information
- The warranty extends on all parts against any manufacturing defects inherent or apparent except filter, bulbs, electrical cord & plug, and fitting used for installation of the product.
- The warranty also excludes normal wear & tear on the surface affecting the paint or finish of the product.
- Top glass, oven glass, bulbs & timer are not covered under the warranty.
- For all units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidentals will be borne by customer.
- Company is not liable for any damage or physical injury, arising out of improper use, modification or alteration of specifications or unauthorized and poor maintenance of this product.
- The warranty shall be void due to any of the reasons enumerated below and the customer shall be liable to pay for the cost of all spares and service charges.
- The unit is installed, opened, tampered or serviced by person other than KAFF authorized service person.
- Damage to the equipment due to abnormalities in the power supply.
- Any modification or structural changes made to the appliance or it is not used as per the operating instruction mentioned in the product manual
- The specified periodic maintenance is not done.
- Defective or Sub Standard parts are substituted in the place of genuine spares.
- Any defects arising due to use of optional accessories like trolleys etc.
- Any damages / defects occur by improper electrical circuits outside the appliance or by any electrical supply
- Any substandard detergent, rinse aid, salt used in the dishwasher.
- The warranty will not be applicable, if the appliance is used for commercial purpose or at places like hotels, restaurants, hostel, or any other similar place.
- Rusting due to environmental effect, misuse, negligence and mishandling of the product.
Note:- The warranty shall be void due to any of the reasons enumerated above, the customer shall be liable to pay for the cost of all spares and servicing.
Definition
- Lifetime warranty means seven-year warranty.
- To avail the LTW it is mandatory for the Customer to install the product from an authorised kaff service centre only.
- The registration form should be duly filled & uploaded on website along with the copy of invoice & installation service order number within 30 days of installation.
- Warranty is valid only on showing the life time warranty letter & bill/invoice.
- In case warranty is not registered within 30 days from date of purchase, LTW will be null & void.
- To register for LTW after 30 days, submitting a proof of invoice along with a payment of INR 700/- is mandatory.
- In Chimney Life Time Warranty covers the Motors only. Warranty on all other parts like Blower, PCB & switch will be two years. It does not cover consumable parts and parts which are subjected to normal wear and tear like Charcoal Filters, Bulbs, Glass Parts, Metal Body, etc.
- Routine maintenance / service visits made by the ‘KAFF’ Technician for repair of the items covered under warranty / out of warranty will be on chargeable basis.
- The Company undertakes no liability in the matter of consequential loss and/or damages caused to the Customers or third party due to misuse/mishandling/failure/malfunctioning of the Product. ‘KAFF’ obligation under this warranty shall be limited to repairing or replacing the defective part only.
The Warranty becomes null and void in following cases, but not limited to :
- Installation / Service / Repair / Modification is carried out by person other than those authorized by ‘KAFF’.
- Failure on account of non-genuine parts.
- Failure on account of user’s inaction towards minor maintenance such as cleaning of filters.
- Removal, alteration or tampering of Serial No. of the Product and its components.
- Change of ownership.
- Failure on account of power fluctuation .
- Damage resulting to the unit due to operation in an abnormally corrosive alkaline / acidic atmosphere, and / or use of harmful chemicals.
- Failure due to misuse / negligence, and / or Acts of God.
- In case warranty is not registered within 30 days from date of purchase,
- For units installed beyond the municipal limits of the area of operation of the Authorized Service Centre of ‘KAFF’, or in areas where no Service Centre is Present, all expenses incurred towards loading, unloading etc., will be borne by the customer and will be payable in advance.
- The registration of Lifetime Warranty will be as the sole discretion of “KAFF Appliances India Pvt. Ltd.”
- The decision of ‘KAFF’ with regard to the settlement of all the claims under this Warranty shall be final. . In case of any dispute, it will be applicable to exclusive jurisdiction of Gurgaon Courts only.